Customer Service Representative

Customer Service Representative


General Description

MSM seeks a Customer Service Representative to resolve customer service calls and incoming correspondence from patients and insurance carriers, communicate and resolve issues with MSM management and staff, and review department processes to identify areas for operational improvement and cost reduction.

Essential Duties and Responsibilities

  • Professionally resolve incoming customer service calls, taking appropriate action on the related accounts in a timely manner while upholding a high level of accuracy.
  • Review collection books for all clients and make needed changes.
  • Professionally and appropriately process incoming customer service faxes and emails.
  • Review incoming correspondence, taking appropriate action by updating the respective accounts.
  • Review the Payment Plan, No Statement, Special Handling, Expired, and Bankruptcy tickler queues designated for follow up, taking appropriate on a monthly basis and with 95% accuracy.
  • Run final notices for all clients.
  • All other duties as assigned.

Desired Skills & Expertise

  • Excellent customer service skills
  • Excellent verbal communication and written communication skills
  • Ability to maintain a high level of confidentiality for patient protected health information in accordance with legal requirements and company policy
  • Strong critical-thinking skills
  • Excellent follow-through and time-management skills


Bilingual in English and Spanish preferred. Bachelor’s degree in healthcare administration, or related area, and at least one year of relevant experience, or an equivalent combination of education and experience, preferred.


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Create A Promising Future.
Providing our dedicated and knowledgeable employees with an outstanding work environment, competitive compensation and an exceptional benefits package has resulted in being awarded “The Orange County Register’s Top Workplaces” honor for two consecutive years. This award indicates a promising future for both MSM and our employees.