Administrative Support Representative

Administrative Support Representative

General Description

MSM seeks an Administrative Support Representative to provide administrative support to our Billing Department, including payment processing, sorting correspondence, mailing claims, requesting reports, and scanning while providing excellent customer service and identifying areas of process improvement.

Essential Duties

  • Batching, logging, and processing incoming payments and manual charges
  • Preparing and mailing claims to the insurance carriers
  • Processing incoming correspondence and automatic appeal letters
  • Requesting, scanning, and forwarding reports
  • Taking initiative and action to resolve issues
  • Identifying areas for operational improvement and cost reduction

Desired Skills & Expertise

  • Excellent customer service skills
  • Ability to maintain a high level of confidentiality for patient protected health information in accordance with legal requirements and company policy
  • Strong critical-thinking skills
  • Excellent verbal communication and written communication skills
  • Excellent follow-through and time-management skills


  • Bachelor’s degree in healthcare administration, or related area, and at least one year of relevant experience, or an equivalent combination of education and experience, preferred

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Create A Promising Future.
Providing our dedicated and knowledgeable employees with an outstanding work environment, competitive compensation and an exceptional benefits package has resulted in being awarded “The Orange County Register’s Top Workplaces” honor for two consecutive years. This award indicates a promising future for both MSM and our employees.