Pam Pinkstaff, Director of Contracting and Credentialing

Pam Pinkstaff possesses more than 25 years of experience in the healthcare industry in both a clinical and billing setting. Pam started her career working in the front office; eventually managing the front office staff and processes. Pam is a long standing MSM employee with vast knowledge in all aspects of MSM products and processes. In 2007, Pam joined the contracting and credentialing team bringing a new dimension to this department. With her billing knowledge and expertise she has the ability to assist billing staff with contracting or credentialing concerns impacting the claims process.

Pam prides herself on her ability to develop good working relationships with health plan representatives and clients as well as her commitment to customer service which she believes are instrumental factors in fulfilling the client’s needs as well as the mission of the company.

Relevant Experience

  • Successfully negotiates contract term and rates, performs rate analysis and provides solid guidance to MSM clients regarding changes impacting their practice.
  • Vast knowledge of the ever-changing commercial and government health plan requirements, including IDTF criteria
  • Previously supervised both the Revenue Cycle Customer Service and Insurance Follow Up departments; managing a staff of 20 employees.
  • Previously successful in the role of Billing Analyst, responsible for analyzing A/R on a high level, identifying problems and trends, communicating with and educating the appropriate departments, employees and physicians.
  • Assisted in the development of mechanisms to ensure clean claims.